Frequently Asked Questions
Most questions we get are about delivery, about how we farm, or about why something is out of stock. Pick the topic below. If your question is not here, email us at orders@lowerland.co.za and a person will answer it.
The short answers
- We deliver anywhere in South Africa. Enter your address at checkout and the cost appears straight away.
- Delivery is R300, and free on orders over R3 500 that contain no frozen items.
- Meat arrives frozen, ready for the freezer.
- Out of stock means out of season. We do not buy in grain to mill or animals to slaughter, so we wait for the next harvest.
- Our grains are GMO free, never chemically desiccated, and never fumigated in storage.
- You will need an account to order. It takes a few seconds to create at checkout.
Browse by topic
Delivery & Collection
Where we deliver, what it costs, how often orders go out, and how to collect from the farm or the depot.
Ordering & Payment
What we need to process your order, how to pay, and whether there are discounts for larger orders.
Stock & Seasonality
Why products run out, when they come back, and how to be told the moment they do.
Grains & Flour
The difference between our wheat varieties, and how we grow, mill and store them.
Our Meat
How our animals are raised, and whether your meat arrives fresh or frozen.
Allergens & Dietary
Allergens, additives, sulphites, and where we stand on vegan diets.
Visiting & Contact
Farm visits, wine tasting, office hours and how quickly we reply.
Using Our Products
Recipes, cooking guidance and how to store what you have bought.
Work With Us
Internships and work experience on a working regenerative farm.
Still stuck?
Email orders@lowerland.co.za or call 066 124 1056. Office hours are Monday to Friday, 08:00 to 17:00. For terms, privacy and our other policies, see the Legal Hub.